The Problem
The company was locked into a decades-old distribution software platform at $100K per month. The vendor's product was the backbone of their customer-facing operations — order management, inventory visibility, compliance tracking, and reporting all ran through it. Everyone hated it. The interface was clunky, workflows were rigid, and the vendor had no incentive to modernize. Feature requests went into a black hole. Bugs lingered for months.
But switching felt impossible. The system was deeply embedded in daily operations, hundreds of downstream customers depended on it, and the regulated nature of the industry meant any transition had to be seamless. The company was trapped paying premium pricing for a product that actively frustrated their customers and their team.
The Solution
Runpoint built a modern replacement from scratch — designed around how the company and their customers actually work, not how a legacy vendor decided they should.
Customer-Facing Platform
A clean, modern interface for downstream customers to manage orders, track shipments, access compliance documentation, and pull reports. Built for the workflows their customers actually perform daily, not a generic distribution template.
Operations Backend
Internal tools for the operations team to manage inventory, process orders, handle exceptions, and maintain compliance records. Automated the manual workarounds that the old system forced the team to perform outside the platform.
Data Migration & Cutover
Historical data migrated cleanly. Customer accounts, order history, compliance records — all preserved. The transition was phased to minimize disruption, with parallel running during the switchover period.
The Results
- $100K/month in vendor costs eliminated — replaced by a platform the company owns outright
- Built and launched in 3 months — from kickoff to customer-facing production
- Modern UX that customers actually want to use — no more support tickets about basic navigation
- Full platform ownership — no more vendor lock-in, no more waiting for feature requests, no more paying for someone else's technical debt