Veterinary care
A national operator of veterinary practices
Once the data lived in one place, the question changed from 'how do we know what's happening across our clinics' to 'which part of how the company runs should we rewire first?'
What we did, by area
Before
A national operator of veterinary practices, where each clinic ran on its own software and there were more than 20 different vendors in the mix. None of it talked to anything else. There was no single view of what was happening across the business, which meant there was also no leverage point for any single team to fix it.
The first bet
All the data, in one place
We built a data platform that pulls everything from all the clinic systems and document feeds into one model, with the cleaning, organizing, and governance done well enough that downstream tools could trust it. This is the work that paid for everything that came after.
What we noticed
Once the data was unified, the question changed. It went from 'how do we know what's going on across our clinics' to 'what should we build first now that we can see everything,' and that list keeps getting longer.
What we built next
A tool for clinic staff
Front-of-house workers at each clinic now use a single screen instead of jumping between systems, because all the systems they used to jump between are reading from the same data layer underneath.
Cross-clinic scheduling
Visibility into who's working where, in flight now, with the data already in place to make it possible.
Capturing the doctor's notes
When a doctor talks to a pet owner during a consult, we capture the conversation and reconcile it against what gets prescribed and billed afterwards, closing a gap that had been quietly costing the business money for a long time.
What's now possible
The foundation pays for itself by making the next ten projects cheaper. Each new tool the team wants to build sits on the same data layer, takes weeks instead of quarters to ship, and works on day one.
“I can't even believe that we have something that will actually do the things that we've been wanting and dreaming about doing for a long time.”
Client executive
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